Frequently Asked
Questions and Answers
We often hear many of the same questions from our customers. Please take a few minutes to read through our most common questions and their answers.
FAQs
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- Can I install the Basement Defender™ myself?
- Yes, if you can install your own sump pump, you can install the Basement Defender by yourself.
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- How much does it cost?
- To learn more about pricing for Basement Defender, please consult your area dealer.
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- Can I use it with my existing sump pump system?
- The Basement Defender™ is compatible with most pumps, but you should check with your dealer for exact compatibility.
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- Can Basement Defender™ notify me before a problem occurs?
- Yes, the Basement Defender™ predicts and records battery and/or pump failure before a problem occurs.
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- How often will my pumps be tested?
- Basement Defender™ can daily test up to 2 pumps.
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- How can I check on my sump pump and waterproofing system away from home?
- There are two ways to check on your system:
- Log into your account on www.BasementDefender.com and Login.
- Download and login into the Basement Defender™ mobile app.
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- Can I manually test the pumps?
- Yes, you can test them from the Basement Defender™ unit.
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- Can other people receive the alerts and notifications?
- Yes, you can add multiple email addresses to receive alerts and notifications.
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- Why does Basement Defender™ monitor humidity?
- High humidity causes problems in a home including: unpleasant odors, moisture dripping from pipes, and MOLD. Mold spores can be hazardous to your health.
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- Why does Basement Defender™ monitor temperature?
- Basement Defender™ alerts homeowners to significant changes in temperature. If the weather gets too cold, pipes can freeze and burst to cause flooding.
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- What does the annual plan do?
- The annual plan activates the daily pump autotest and alert system. The daily autotest exercises your sump pumps and monitors system components, including AC pump, float switches, electrical power, DC backup system, battery charger, temperature, and humidity. If Basement Defender™ detects a problem, your device will send you alerts and notifications through your home Wi-Fi internet connection.
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- What is the Basement Defender™ warranty?
- The manufacturer’s warranty is 3 years from the date of your installation and only valid when paired to Wi-Fi.