Frequently Asked
Questions and Answers
We often hear many of the same questions from our customers. Please take a few minutes to read through our most common questions and their answers.
FAQs
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- Can I install the Basement Defender™ myself?
- Yes, if you are able to install your own sump pumps, you would be able to install the Basement Defender™.
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- How much does it cost?
- Consult your area dealer.
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- Can I use it with my existing sump pump system?
- The Basement Defender™ is compatible with most pumps but you should check with your dealer for exact compatibility.
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- Can Basement Defender™ notify me before a problem occurs?
- Yes, the Basement Defender™ predicts and records battery and/or pump failure prior to it actually occurring.
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- How often will my pumps be tested?
- Basement Defender™ can daily test up to 2 pumps.
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- How can I check on my sump pump and waterproofing system away from home?
- There are two ways to check on your system:
- Log into your account on www.BasementDefender.com and Login.
- Download and login into the Basement Defender™ mobile app.
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- Can I manually test the pumps?
- Yes, you can test them from the Basement Defender™ unit.
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- Can other people receive the alerts and notifications?
- Yes, you can add multiple email addresses to receive alerts and notifications.
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- Why does Basement Defender™ monitor humidity?
- High humidity causes problems in a home including: unpleasant odors, moisture dripping from pipes, and MOLD. Mold spores can be hazardous to your health.
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- Why does Basement Defender™ monitor temperature?
- Basement Defender™ alerts homeowners to significant changes in temperature. If it gets too cold pipes can freeze and burst, which causes flooding.
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- What does the annual plan do?
- The annual plan activates the daily pump autotest and alert system. The daily autotest exercises your sump pumps and monitors system components including: AC pump, float switches, electrical power, DC backup system, battery charger, temperature, and humidity. When a potential problem is detected, your Basement Defender™ device will send you alerts and notifications through your home Wi-Fi internet connection.
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- What is the Basement Defender™ warranty?
- The manufacturer’s warranty is 3 years from the date of your installation and only valid when paired to Wi-Fi.