Phone Issues

Information about different types of issues you may come across on your phone, both iPhone and Android devices, such as:

iPhone iPhone

App Issues

Customers most often are seeking answers to these questions:

Some of the most common issues you may face with your iPhone are here.

  1. Phone is out of date
    1. Make sure your phone is updated to the current version.
    2. Check if the Basement Defender App is updated to the latest version.
  2. App corruption
    1. Uninstall app.
    2. Restart phone.
    3. Reinstall app.
  3. System conflict / corruption
    1. Backup your phone.
    2. Re-install system software.
    3. Restart phone.
    4. Download app.
  4. Lack of storage on your phone
    1. Check that you have enough free space on your phone for the app to install.
    2. Restart phone.
    3. Download app.
  5. Power saving mode is on
    1. Turn off power saving mode.
    2. Restart phone.
  6. App not updating to current version
    1. Uninstall app.
    2. Restart phone.
    3. Reinstall app.
Basement Defender in Apple App Store
Android Android

App Issues

Customers most often are seeking answers to these questions:

Some of the most common issues you may face with your Android powered phone are here.

  1. Phone is out of date
    1. Make sure your phone is updated to the current version.
    2. Check if the Basement Defender App is updated to the latest version.
  2. App corruption
    1. Uninstall app.
    2. Restart phone.
    3. Reinstall app.
  3. System conflict / corruption
    1. Backup your phone.
    2. Re-install system software.
    3. Restart phone.
    4. Download app.
  4. Lack of storage on your phone
    1. Check that you have enough free space on your phone for the app to install.
    2. Restart phone.
    3. Download app.
  5. Power saving mode is on
    1. Turn off power saving mode.
    2. Restart phone.
  6. App not updating to current version
    1. Uninstall app.
    2. Restart phone.
    3. Reinstall app.
Basement Defender in Google Play Store
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