Phone Issues

Information about different types of issues you may come across on your phone, both iPhone and Android devices, such as:

• App won't open
• Forgot my password
• App crashes
• Won't connect to my account
• Says Invalid User or Password

• iPhone

  App Issues

  Customers most often are seeking answers to these questions:

  • App Won't Open
  • Forgot My Password
  • App Crashes
  • Won't Connect to My Account
  • Says Invalid User or Password

  Some of the most common issues you may face with your iPhone are here.

  1. Phone is out of date
     1. Make sure your phone is updated to the current version.
     2. Check if the Basement Defender App is updated to the latest version.
  2. App corruption
     1. Uninstall app.
     2. Restart phone.
     3. Reinstall app.
  3. System conflict / corruption
     1. Backup your phone.
     2. Re-install system software.
     3. Restart phone.
     4. Download app.
  4. Lack of storage on your phone
     1. Check that you have enough free space on your phone for the app to install.
     2. Restart phone.
     3. Download app.
  5. Power saving mode is on
     1. Turn off power saving mode.
     2. Restart phone.
  6. App not updating to current version
     1. Uninstall app.
     2. Restart phone.
     3. Reinstall app.

  
• Android

  App Issues

  Customers most often are seeking answers to these questions:

  • App Won't Open
  • Forgot My Password
  • App Crashes
  • Won't Connect to My Account
  • Says Invalid User or Password

  Some of the most common issues you may face with your Android powered phone are here.

  1. Phone is out of date
     1. Make sure your phone is updated to the current version.
     2. Check if the Basement Defender App is updated to the latest version.
  2. App corruption
     1. Uninstall app.
     2. Restart phone.
     3. Reinstall app.
  3. System conflict / corruption
     1. Backup your phone.
     2. Re-install system software.
     3. Restart phone.
     4. Download app.
  4. Lack of storage on your phone
     1. Check that you have enough free space on your phone for the app to install.
     2. Restart phone.
     3. Download app.
  5. Power saving mode is on
     1. Turn off power saving mode.
     2. Restart phone.
  6. App not updating to current version
     1. Uninstall app.
     2. Restart phone.
     3. Reinstall app.