Phone Issues
Information about different types of issues you may come across on your phone, both iPhone and Android devices, such as:
- App won't open
- Forgot my password
- App crashes
- Won't connect to my account
- Says Invalid User or Password
-
iPhone
App Issues
Customers most often are seeking answers to these questions:
- App Won't Open
- Forgot My Password
- App Crashes
- Won't Connect to My Account
- Says Invalid User or Password
Some of the most common issues you may face with your iPhone are here.
- Phone is out of date
- Make sure your phone is updated to the current version.
- Check if the Basement Defender App is updated to the latest version.
- App corruption
- Uninstall app.
- Restart phone.
- Reinstall app.
- System conflict / corruption
- Backup your phone.
- Re-install system software.
- Restart phone.
- Download app.
- Lack of storage on your phone
- Check that you have enough free space on your phone for the app to install.
- Restart phone.
- Download app.
- Power saving mode is on
- Turn off power saving mode.
- Restart phone.
- App not updating to current version
- Uninstall app.
- Restart phone.
- Reinstall app.
-
Android
App Issues
Customers most often are seeking answers to these questions:
- App Won't Open
- Forgot My Password
- App Crashes
- Won't Connect to My Account
- Says Invalid User or Password
Some of the most common issues you may face with your Android powered phone are here.
- Phone is out of date
- Make sure your phone is updated to the current version.
- Check if the Basement Defender App is updated to the latest version.
- App corruption
- Uninstall app.
- Restart phone.
- Reinstall app.
- System conflict / corruption
- Backup your phone.
- Re-install system software.
- Restart phone.
- Download app.
- Lack of storage on your phone
- Check that you have enough free space on your phone for the app to install.
- Restart phone.
- Download app.
- Power saving mode is on
- Turn off power saving mode.
- Restart phone.
- App not updating to current version
- Uninstall app.
- Restart phone.
- Reinstall app.