Alerts Explained

This is an overview of all alerts that you can come across, for more information about specific alerts, view the individual alert type pages.

WiFi Alerts

Account Access and Registration Issues

“Pump Did Not Run” Alert

Red Lights on the Defender Unit

Not Receiving Any Alerts

Also make sure you either:
-Have the Basement Defender App installed on your phone are logged into your account
or
1. Log into your Basement Defender Account on Desktop
2. Click the left sidebar that says “My Account”
3. Click “Edit Info” and enter an email address or phone number in the “Alert Handling” fields near the bottom of the page

High Humidity Alert

“Excessive Run Time” Alert

Battery and Backup Pump Alerts

Device Audible Alarm Alert