Temperature or Humidity Alerts
- Identify the Alert Indicators
- Identify which alert indicators (lights) are red.
- Check AC1 power
- Check to see AC 1 light is green.
- Yes. Go to Step 3.
- No.
- Make sure AC 1 power cord connected into AC 1 IN outlet on Basement Defender device.
- Make sure the wall outlet, where AC 1 is plugged into, has power.
- If there is no power in the wall outlet, check the breaker.
- Check to see AC 1 light is green.
- Check AC2 power
- Check to see AC 2 light is green.
- Yes. Go to Step 4.
- No.
- Make sure AC 2 power cord is connected into AC 2 IN outlet on Basement Defender device.
- Make sure the wall outlet, where AC 2 is plugged into, has power.
- If there is no power in the wall outlet, check the breaker.
- Check to see AC 2 light is green.
- SERVICE ALERT - Service Indicator is Red
- Open BD Dealer App.
- Type in Device Number, and connect to web portal.
- Login to web portal. If you do not have login info, then call in to have someone log on the portal and select the device.
- Under Device Status, identify which alert(s) are occurring.
- Temperature / Humidity Alerts - See TEMP/HUMIDITY ALERTS below.
- Pump Faults - See PUMP ALERTS
- Battery Faults - See BATTERY ALERTS
- Charger Faults - See CHARGER ALERTS
- Wi-Fi Alerts - See WIFI ALERTS
- High Water Sensor Active
- Make sure the High Water puck is not sitting in water.
- Make sure the 2077-205 Temp/Humidity Connector is connected into the outlet on the Basement Defender.
- Make sure the water sensor connector is connected with the High Water puck connector.
- Verify Temp/Humidity readings are good.
- If High Water Sensor is still active, replace with a new one.
- AC 1 Power Off
- Make sure AC 1 power is connected to AC 1 IN outlet on the Basement Defender.
- Check to see if the customer's house is out of power.
- Check to see if a breaker was tripped.
- AC 2 Power Off
- Make sure AC 2 power is connected to AC 2 IN outlet on the Basement Defender.
- Check to see if the customer's house is out of power.
- Check to see if a breaker was tripped.
- TEMP/HUMIDITY ALERT - Temp/Humidity Sensor Indicator is Red
- Open Dealer App
- Type in Device Number, and connect to web portal
- Login to web portal. If you do not have login info, then call in to have someone log on the portal and select the device.
- Under Device Status, identify which alert is still occurring
- Temp Sensor Fault
- Make sure the 2077-205 Temp/Humidity Harness is connected into the Temp/Humidity outlet on the Basement Defender
- Make sure the sensor is not mounted with a screw
- If already connected and sensor was not mounted with a screw, then unplug the connector and reconnect back into outlet
- Temperature High
- Check the location of the temp sensor
- Check the environment for overheating
- Unplug the connector then reconnect back into the outlet
- Temperature Low
- Check the location of the temp sensor
- Check the environment for cold temperatures
- Unplug the connector then reconnect back into the outlet
- Humid Sensor Fault
- Make sure the 2077-205 Temp/Humidity Harness is connected into the Temp/Humidity outlet on the Basement Defender
- Make sure the sensor is not mounted with a screw
- If already connected and is not mounted with a screw, then unplug connector and reconnect back into outlet
- Humidity High
- Check the location of the sensor
- Check the environment for high moisture
- Unplug the connector then reconnect back into the outlet
- Temp Sensor Fault