Temperature or Humidity Alerts

  1. Check AC Power
    1. Check to see the AC power light is green.
      1. Yes. Go to Step 3.
      2. No.
        1. Make sure the AC power cord is connected into the AC power IN outlet on the Basement Defender device.
        2. Make sure the wall outlet, where the AC power card is plugged into, has power.
        3. If not check your circuit breaker.
    2. Open App.
    3. Locate Device.
      1. Temp /Humidity Sensor Issue Alert
        1. Make sure the Temp/Humidity Harness is connected into the Temp/Humidity outlet on the Basement Defender.
        2. Make sure the sensor is not mounted with a screw.
        3. If already connected and the sensor was not mounted with a screw, then unplug the connector and reconnect back into the outlet.
      2. Temperature High
        1. Check the location of the temp sensor.
        2. Check the environment for overheating.
        3. Unplug the connector then reconnect back into the outlet.
      3. Temperature Low
        1. Check the location of the temp sensor.
        2. Check the environment for cold temperatures.
        3. Unplug the connector then reconnect back into the outlet.
        4. Press the test button till it beeps and it should clear the alert.
      4. High Humidity Alert
        1. Check the location of the sensor
        2. Check the environment for high moisture, or water leaks.
        3. Unplug the sensor connector then reconnect back into the outlet.
        4. Press the test button till it beeps and it should clear the alert.
      5. Contact your dealer about getting a dehumidifier or replace the current one with a high efficiency model.
      6. https://www.permaseal.net/services/air-quality