Temperature or Humidity Alerts

  1. Identify the Alert Indicators
    1. Identify which alert indicators (lights) are red.
  2. Check AC1 power
    1. Check to see AC 1 light is green.
      1. Yes. Go to Step 3.
      2. No.
        1. Make sure AC 1 power cord connected into AC 1 IN outlet on Basement Defender device.
        2. Make sure the wall outlet, where AC 1 is plugged into, has power.
          1. If there is no power in the wall outlet, check the breaker.
  3. Check AC2 power
    1. Check to see AC 2 light is green.
      1. Yes. Go to Step 4.
      2. No.
        1. Make sure AC 2 power cord is connected into AC 2 IN outlet on Basement Defender device.
        2. Make sure the wall outlet, where AC 2 is plugged into, has power.
          1. If there is no power in the wall outlet, check the breaker.
  4. SERVICE ALERT - Service Indicator is Red
    1. Open BD Dealer App.
    2. Type in Device Number, and connect to web portal.
    3. Login to web portal. If you do not have login info, then call in to have someone log on the portal and select the device.
    4. Under Device Status, identify which alert(s) are occurring.
      1. Temperature / Humidity Alerts - See TEMP/HUMIDITY ALERTS below.
      2. Pump Faults - See PUMP ALERTS
      3. Battery Faults - See BATTERY ALERTS
      4. Charger Faults - See CHARGER ALERTS
      5. Wi-Fi Alerts - See WIFI ALERTS
      6. High Water Sensor Active
        1. Make sure the High Water puck is not sitting in water.
        2. Make sure the 2077-205 Temp/Humidity Connector is connected into the outlet on the Basement Defender.
        3. Make sure the water sensor connector is connected with the High Water puck connector.
        4. Verify Temp/Humidity readings are good.
        5. If High Water Sensor is still active, replace with a new one.
      7. AC 1 Power Off
        1. Make sure AC 1 power is connected to AC 1 IN outlet on the Basement Defender.
        2. Check to see if the customer's house is out of power.
        3. Check to see if a breaker was tripped.
      8. AC 2 Power Off
        1. Make sure AC 2 power is connected to AC 2 IN outlet on the Basement Defender.
        2. Check to see if the customer's house is out of power.
        3. Check to see if a breaker was tripped.
  5. TEMP/HUMIDITY ALERT - Temp/Humidity Sensor Indicator is Red
    1. Open Dealer App
    2. Type in Device Number, and connect to web portal
    3. Login to web portal. If you do not have login info, then call in to have someone log on the portal and select the device.
    4. Under Device Status, identify which alert is still occurring
      1. Temp Sensor Fault
        1. Make sure the 2077-205 Temp/Humidity Harness is connected into the Temp/Humidity outlet on the Basement Defender
        2. Make sure the sensor is not mounted with a screw
        3. If already connected and sensor was not mounted with a screw, then unplug the connector and reconnect back into outlet
      2. Temperature High
        1. Check the location of the temp sensor
        2. Check the environment for overheating
        3. Unplug the connector then reconnect back into the outlet
      3. Temperature Low
        1. Check the location of the temp sensor
        2. Check the environment for cold temperatures
        3. Unplug the connector then reconnect back into the outlet
      4. Humid Sensor Fault
        1. Make sure the 2077-205 Temp/Humidity Harness is connected into the Temp/Humidity outlet on the Basement Defender
        2. Make sure the sensor is not mounted with a screw
        3. If already connected and is not mounted with a screw, then unplug connector and reconnect back into outlet
      5. Humidity High
        1. Check the location of the sensor
        2. Check the environment for high moisture
        3. Unplug the connector then reconnect back into the outlet