Pump Alerts

  1. Identify the Alert Indicators
    1. Identify which alert indicators (lights) are red.
  2. Check AC1 power
    1. Check to see AC 1 light is green.
      1. Yes. Go to Step 3.
      2. No.
        1. Make sure AC 1 power cord connected into AC 1 IN outlet on Basement Defender device.
        2. Make sure the wall outlet, where AC 1 is plugged into, has power.
          1. If there is no power in the wall outlet, check the breaker.
  3. Check AC2 power
    1. Check to see AC 2 light is green.
      1. Yes. Go to Step 4.
      2. No.
        1. Make sure AC 2 power cord is connected into AC 2 IN outlet on Basement Defender device.
        2. Make sure the wall outlet, where AC 2 is plugged into, has power.
          1. If there is no power in the wall outlet, check the breaker.
  4. SERVICE ALERT - Service Indicator is Red
    1. Open BD Dealer App.
    2. Type in Device Number, and connect to web portal.
    3. Login to web portal. If you do not have login info, then call in to have someone log on the portal and select the device.
    4. Under Device Status, identify which alert(s) are occurring.
      1. Pump Faults - See PUMP ALERTS below.
      2. Battery Faults - See BATTERY ALERTS
      3. Charger Faults - See CHARGER ALERTS
      4. Temperature / Humidity Alerts - See TEMP/HUMIDITY ALERTS
      5. Wi-Fi Alerts - See WIFI ALERTS
      6. High Water Sensor Active
        1. Make sure the High Water puck is not sitting in water.
        2. Make sure the 2077-205 Temp/Humidity Connector is connected into the outlet on the Basement Defender.
        3. Make sure the water sensor connector is connected with the High Water puck connector.
        4. Verify Temp/Humidity readings are good.
        5. If High Water Sensor is still active, replace with a new one.
      7. AC 1 Power Off
        1. Make sure AC 1 power is connected to AC 1 IN outlet on the Basement Defender.
        2. Check to see if the customer's house is out of power.
        3. Check to see if a breaker was tripped.
      8. AC 2 Power Off
        1. Make sure AC 2 power is connected to AC 2 IN outlet on the Basement Defender.
        2. Check to see if the customer's house is out of power.
        3. Check to see if a breaker was tripped.
  5. PUMP ALERT - Pump Indicator is Red
    1. Identify which Pump Fault(s) on web portal.
      1. Pump 1 Fault
        1. Make sure AC 1 IN power is connected and green light is on
        2. Make sure pump is connected in Low Primary outlet on Basement Defender. Manually lift float for 3 seconds.
        3. If pump is not plugged in, should it be?
          1. Yes!
            1. Connect pump in the Low Primary outlet. Manually lift float to test pump.
          2. No!
            1. I do not want a Low Primary pump. Need to clear that pump1 was learned. So, Hold shield logo button till you hear a beep (about 3 seconds). Manually lift the floats for EVERY pump you installed, starting at the lowest pump.
        4. If Pump Indicator is still red
          1. Check portal if still has Pump1 fault.
          2. Yes - See Pump1 Errors.
    2. Pump 2 Fault
      1. Make sure AC 1 IN and AC 2 IN power is connected and green light is on for both.
      2. Make sure external float is connected (pushed all the way in) into the High Primary Float outlet.
      3. Make sure pump is connected in High Primary outlet (Right Outlet) Basement Defender.
      4. If pump is not plugged in, are you installing a high primary pump?
        1. Yes!
          1. Connect pump in the High Primary outlet.
          2. If the pump has an integrated float, make sure it is tied all the way up.
            1. To verify it is tied all the way up, plug pump into a wall outlet and verify pump instantly runs.
        2. No!
          1. I do not want a High Primary pump. Need to clear Pump 2 Learn. So, hold shield logo button till you hear a beep (about 3 seconds). Manually lift the floats again for each pump you installed.
      5. Manually lift the High Primary float for 3 seconds.
        1. High Primary pump should run for 3 seconds.
      6. If Pump Indicator is still red
        1. Check portal if still has Pump 2 fault.
        2. Yes - See Pump 2 Errors.
    3. Pump 3 (BU Pump 1) Fault
      1. Make sure 2077-207 harness is connected to the BACKUP outlet on the Basement Defender.
      2. Make sure backup pump is connected to BU Pump 1 connector on the 2077-207 harness. Manually Lift float for 3 seconds.
      3. If pump is not plugged in, should it be?
        1. Yes!
          1. Connect pump into BU Pump 1 connector. Manually lift the float.
        2. No!
          1. I do not want a Backup Pump. Need to clear Pump 3 Learn. So, hold shield logo button till you hear a beep (about 3 seconds). Manually lift again the floats for each pump you installed.
      4. If Pump Indicator is still red
        1. Check portal if still has Pump3 fault.
        2. Yes - See Pump3 Errors.
    4. Pump 4 (BU Pump 2) Fault
      1. Make sure 2077-204 harness is connected to the BACKUP outlet on the Basement Defender.
      2. Make sure backup pump 2 is connected to BU Pump 2 connector on the 2077-204 harness. Manually lift float for 3 seconds.
      3. If pump is not plugged in, should it be?
        1. Yes!
          1. Connect pump into BU Pump 2 connector. Manually lift the float.
        2. No!
          1. I do not want a Backup Pump 2. Need to Clear Pump 4 Learn. So, hold shield logo button till you hear a beep (about 3 seconds). Manually lift the floats for each pump you installed.
      4. If Pump Indicator is still red
        1. Check portal if still has Pump4 fault.
        2. Yes - See Pump4 Errors.
  6. Pump Errors (This step is for when you have a pump alert and have gone through the pump fault instructions above and the fault is still occurring)
    1. Open Dealer App
    2. Type in Device Number, and connect to web portal
    3. Login to web portal. If you do not have login info, then call in to have someone log on the portal and select the device.
    4. On the Device Dashboard, under Device Status, a specific pump fault will be displayed.
    5. On the Device Dashboard, under Pump status, look under the pump that had the fault and Identify the problem under “Current Fault Status”
      1. Pump 1 Faults
        1. Pump 1 Motor Did Not Run
          1. Make Sure AC 1 IN power is connected and green light is on
          2. Make sure pump is connected in Low Primary outlet on Basement Defender. Manually lift float.
          3. If pump is not plugged in, should it be?
            1. Yes!
              1. Connect pump in the Low Primary outlet. Manually lift float.
            2. No!
              1. I do not want a Low Primary pump. Need to clear Pump 1 Learn. Hold shield logo button till you hear a beep (about 3 seconds). Manually lift the floats for each pump you installed.
          4. If Pump Indicator is still red, Inspect the Low Primary Pump, replace if needed
        2. Pump 1 Low Current
          1. Manually lift float for the low primary pump, inspect the function of the pump
          2. Replace if needed
        3. Pump 1 Excessive Runtime
          1. Inspect to see if the float on the low primary pump is stuck
          2. Move the float up and then back down
          3. Check if the water level is going down after pumps run
            1. If water level does not go down, reevaluate the recommended pump for the customer.
        4. Pump 1 Fault - Higher Pump Ran
          1. Make sure the low primary pump was physically installed lower than the other pumps
      2. Pump 2 Faults
        1. Pump 2 Motor Did Not Run
          1. Make Sure AC 2 IN power is connected and green light is on
          2. Make sure pump is connected in High Primary outlet on Basement Defender. Manually lift float
          3. If pump is not plugged in, should it be?
            1. Yes!
              1. Connect pump in the High Primary outlet. Manually lift float.
            2. No!
              1. I do not want a High Primary pump. Need to clear Pump 2 Learn. Hold shield logo button till you hear a beep (about 3 seconds). Manually lift the floats for each pump you installed.
          4. If Pump Indicator is still red, Inspect the High Primary Pump, replace if needed
        2. Pump 2 Low Current
          1. Manually lift float for the High primary pump, inspect the function of the pump
          2. Replace if needed
        3. Pump 2 Excessive Runtime
          1. Inspect to see if the float on the High primary pump is stuck
          2. Move the float up and then back down
          3. heck if the water level is going down after pumps run
            1. If water level does not go down, reevaluate the recommended pump for the customer.
        4. Pump 2 Fault - Higher Pump Ran
          1. Make sure the High primary pump was physically installed lower than the Backup pumps
      3. Pump 3 Faults
        1. Backup Pump 1 Motor Did Not Run
          1. Make sure 2077-207 harness is connected to the BACKUP outlet on the Basement Defender.
          2. Make sure backup pump is connected to BU Pump 1 connector on the 2077-207 harness. Manually lift float.
          3. If pump is not plugged in, should it be?
            1. Yes!
              1. Connect pump into BU Pump 1 connector. Manually lift the float.
            2. No!
              1. I do not want a Backup Pump. Need to clear Pump 3 Learn. Hold shield logo button till you hear a beep (about 3 seconds). Manually lift the floats for each pump you want installed.
          4. If Indicator is still red, inspect Backup Pump 1 and replace if needed
        2. Backup Pump 1 Low Current
          1. Manually lift float for the Backup Pump 1, inspect the function of the pump
          2. Replace if needed
        3. Backup Pump 1 Excessive Runtime
          1. Inspect to see if the float on Backup Pump 1 is stuck
          2. Move the float up and then back down
          3. Check if the water level is going down after pumps run
            1. If water level does not go down, reevaluate the recommended pump for the customer.
        4. Backup Pump 1 Fault - Higher Pump Ran
          1. Make sure the Backup Pump 1 physically installed lower than Backup Pump 2
      4. Pump 4 Faults
        1. Backup Pump 2 Motor Did Not Run
          1. Make sure 2077-204 harness is connected to the BACKUP outlet on the Basement Defender.
          2. Make sure backup pump 2 is connected to BU Pump 2 connector on the 2077-204 harness. Manually lift float.
          3. If pump is not plugged in, should it be?
            1. Yes!
              1. Connect pump into BU Pump 2 connector. Manually lift the float.
            2. No!
              1. I do not want a Backup Pump 2. Need to clear Pump 4 Learn. Hold shield logo button till you hear a beep (about 3 seconds). Manually lift the floats for each pump you want installed.
          4. If Indicator is still red, inspect Backup Pump 2 and replace if needed
        2. Backup Pump 2 Low Current
          1. Manually lift float for the Backup Pump 2, inspect the function of the pump
          2. Replace if needed
        3. Backup Pump 2 Excessive Runtime
          1. Inspect to see if the float on Backup Pump 2 is stuck
          2. Move the float up and then back down
          3. Check if the water level is going down after pumps run
            1. If water level does not go down, reevaluate the recommended pump for the customer.