Pump Alerts
- Identify the Alert Indicators
- Identify which alert indicators (lights) are red.
- Check AC1 power
- Check to see AC 1 light is green.
- Yes. Go to Step 3.
- No.
- Make sure AC 1 power cord connected into AC 1 IN outlet on Basement Defender device.
- Make sure the wall outlet, where AC 1 is plugged into, has power.
- If there is no power in the wall outlet, check the breaker.
- Check to see AC 1 light is green.
- Check AC2 power
- Check to see AC 2 light is green.
- Yes. Go to Step 4.
- No.
- Make sure AC 2 power cord is connected into AC 2 IN outlet on Basement Defender device.
- Make sure the wall outlet, where AC 2 is plugged into, has power.
- If there is no power in the wall outlet, check the breaker.
- Check to see AC 2 light is green.
- SERVICE ALERT - Service Indicator is Red
- Open BD Dealer App.
- Type in Device Number, and connect to web portal.
- Login to web portal. If you do not have login info, then call in to have someone log on the portal and select the device.
- Under Device Status, identify which alert(s) are occurring.
- Pump Faults - See PUMP ALERTS below.
- Battery Faults - See BATTERY ALERTS
- Charger Faults - See CHARGER ALERTS
- Temperature / Humidity Alerts - See TEMP/HUMIDITY ALERTS
- Wi-Fi Alerts - See WIFI ALERTS
- High Water Sensor Active
- Make sure the High Water puck is not sitting in water.
- Make sure the 2077-205 Temp/Humidity Connector is connected into the outlet on the Basement Defender.
- Make sure the water sensor connector is connected with the High Water puck connector.
- Verify Temp/Humidity readings are good.
- If High Water Sensor is still active, replace with a new one.
- AC 1 Power Off
- Make sure AC 1 power is connected to AC 1 IN outlet on the Basement Defender.
- Check to see if the customer's house is out of power.
- Check to see if a breaker was tripped.
- AC 2 Power Off
- Make sure AC 2 power is connected to AC 2 IN outlet on the Basement Defender.
- Check to see if the customer's house is out of power.
- Check to see if a breaker was tripped.
- PUMP ALERT - Pump Indicator is Red
- Identify which Pump Fault(s) on web portal.
- Pump 1 Fault
- Make sure AC 1 IN power is connected and green light is on
- Make sure pump is connected in Low Primary outlet on Basement Defender. Manually lift float for 3 seconds.
- If pump is not plugged in, should it be?
- Yes!
- Connect pump in the Low Primary outlet. Manually lift float to test pump.
- No!
- I do not want a Low Primary pump. Need to clear that pump1 was learned. So, Hold shield logo button till you hear a beep (about 3 seconds). Manually lift the floats for EVERY pump you installed, starting at the lowest pump.
- Yes!
- If Pump Indicator is still red
- Check portal if still has Pump1 fault.
- Yes - See Pump1 Errors.
- Pump 1 Fault
- Pump 2 Fault
- Make sure AC 1 IN and AC 2 IN power is connected and green light is on for both.
- Make sure external float is connected (pushed all the way in) into the High Primary Float outlet.
- Make sure pump is connected in High Primary outlet (Right Outlet) Basement Defender.
- If pump is not plugged in, are you installing a high primary pump?
- Yes!
- Connect pump in the High Primary outlet.
- If the pump has an integrated float, make sure it is tied all the way up.
- To verify it is tied all the way up, plug pump into a wall outlet and verify pump instantly runs.
- No!
- I do not want a High Primary pump. Need to clear Pump 2 Learn. So, hold shield logo button till you hear a beep (about 3 seconds). Manually lift the floats again for each pump you installed.
- Yes!
- Manually lift the High Primary float for 3 seconds.
- High Primary pump should run for 3 seconds.
- If Pump Indicator is still red
- Check portal if still has Pump 2 fault.
- Yes - See Pump 2 Errors.
- Pump 3 (BU Pump 1) Fault
- Make sure 2077-207 harness is connected to the BACKUP outlet on the Basement Defender.
- Make sure backup pump is connected to BU Pump 1 connector on the 2077-207 harness. Manually Lift float for 3 seconds.
- If pump is not plugged in, should it be?
- Yes!
- Connect pump into BU Pump 1 connector. Manually lift the float.
- No!
- I do not want a Backup Pump. Need to clear Pump 3 Learn. So, hold shield logo button till you hear a beep (about 3 seconds). Manually lift again the floats for each pump you installed.
- Yes!
- If Pump Indicator is still red
- Check portal if still has Pump3 fault.
- Yes - See Pump3 Errors.
- Pump 4 (BU Pump 2) Fault
- Make sure 2077-204 harness is connected to the BACKUP outlet on the Basement Defender.
- Make sure backup pump 2 is connected to BU Pump 2 connector on the 2077-204 harness. Manually lift float for 3 seconds.
- If pump is not plugged in, should it be?
- Yes!
- Connect pump into BU Pump 2 connector. Manually lift the float.
- No!
- I do not want a Backup Pump 2. Need to Clear Pump 4 Learn. So, hold shield logo button till you hear a beep (about 3 seconds). Manually lift the floats for each pump you installed.
- Yes!
- If Pump Indicator is still red
- Check portal if still has Pump4 fault.
- Yes - See Pump4 Errors.
- Identify which Pump Fault(s) on web portal.
- Pump Errors (This step is for when you have a pump alert and have gone through the pump fault instructions above and the fault is still occurring)
- Open Dealer App
- Type in Device Number, and connect to web portal
- Login to web portal. If you do not have login info, then call in to have someone log on the portal and select the device.
- On the Device Dashboard, under Device Status, a specific pump fault will be displayed.
- On the Device Dashboard, under Pump status, look under the pump that had the fault and Identify the problem under “Current Fault Status”
- Pump 1 Faults
- Pump 1 Motor Did Not Run
- Make Sure AC 1 IN power is connected and green light is on
- Make sure pump is connected in Low Primary outlet on Basement Defender. Manually lift float.
- If pump is not plugged in, should it be?
- Yes!
- Connect pump in the Low Primary outlet. Manually lift float.
- No!
- I do not want a Low Primary pump. Need to clear Pump 1 Learn. Hold shield logo button till you hear a beep (about 3 seconds). Manually lift the floats for each pump you installed.
- Yes!
- If Pump Indicator is still red, Inspect the Low Primary Pump, replace if needed
- Pump 1 Low Current
- Manually lift float for the low primary pump, inspect the function of the pump
- Replace if needed
- Pump 1 Excessive Runtime
- Inspect to see if the float on the low primary pump is stuck
- Move the float up and then back down
- Check if the water level is going down after pumps run
- If water level does not go down, reevaluate the recommended pump for the customer.
- Pump 1 Fault - Higher Pump Ran
- Make sure the low primary pump was physically installed lower than the other pumps
- Pump 1 Motor Did Not Run
- Pump 2 Faults
- Pump 2 Motor Did Not Run
- Make Sure AC 2 IN power is connected and green light is on
- Make sure pump is connected in High Primary outlet on Basement Defender. Manually lift float
- If pump is not plugged in, should it be?
- Yes!
- Connect pump in the High Primary outlet. Manually lift float.
- No!
- I do not want a High Primary pump. Need to clear Pump 2 Learn. Hold shield logo button till you hear a beep (about 3 seconds). Manually lift the floats for each pump you installed.
- Yes!
- If Pump Indicator is still red, Inspect the High Primary Pump, replace if needed
- Pump 2 Low Current
- Manually lift float for the High primary pump, inspect the function of the pump
- Replace if needed
- Pump 2 Excessive Runtime
- Inspect to see if the float on the High primary pump is stuck
- Move the float up and then back down
- heck if the water level is going down after pumps run
- If water level does not go down, reevaluate the recommended pump for the customer.
- Pump 2 Fault - Higher Pump Ran
- Make sure the High primary pump was physically installed lower than the Backup pumps
- Pump 2 Motor Did Not Run
- Pump 3 Faults
- Backup Pump 1 Motor Did Not Run
- Make sure 2077-207 harness is connected to the BACKUP outlet on the Basement Defender.
- Make sure backup pump is connected to BU Pump 1 connector on the 2077-207 harness. Manually lift float.
- If pump is not plugged in, should it be?
- Yes!
- Connect pump into BU Pump 1 connector. Manually lift the float.
- No!
- I do not want a Backup Pump. Need to clear Pump 3 Learn. Hold shield logo button till you hear a beep (about 3 seconds). Manually lift the floats for each pump you want installed.
- Yes!
- If Indicator is still red, inspect Backup Pump 1 and replace if needed
- Backup Pump 1 Low Current
- Manually lift float for the Backup Pump 1, inspect the function of the pump
- Replace if needed
- Backup Pump 1 Excessive Runtime
- Inspect to see if the float on Backup Pump 1 is stuck
- Move the float up and then back down
- Check if the water level is going down after pumps run
- If water level does not go down, reevaluate the recommended pump for the customer.
- Backup Pump 1 Fault - Higher Pump Ran
- Make sure the Backup Pump 1 physically installed lower than Backup Pump 2
- Backup Pump 1 Motor Did Not Run
- Pump 4 Faults
- Backup Pump 2 Motor Did Not Run
- Make sure 2077-204 harness is connected to the BACKUP outlet on the Basement Defender.
- Make sure backup pump 2 is connected to BU Pump 2 connector on the 2077-204 harness. Manually lift float.
- If pump is not plugged in, should it be?
- Yes!
- Connect pump into BU Pump 2 connector. Manually lift the float.
- No!
- I do not want a Backup Pump 2. Need to clear Pump 4 Learn. Hold shield logo button till you hear a beep (about 3 seconds). Manually lift the floats for each pump you want installed.
- Yes!
- If Indicator is still red, inspect Backup Pump 2 and replace if needed
- Backup Pump 2 Low Current
- Manually lift float for the Backup Pump 2, inspect the function of the pump
- Replace if needed
- Backup Pump 2 Excessive Runtime
- Inspect to see if the float on Backup Pump 2 is stuck
- Move the float up and then back down
- Check if the water level is going down after pumps run
- If water level does not go down, reevaluate the recommended pump for the customer.
- Backup Pump 2 Motor Did Not Run
- Pump 1 Faults