Pump Alerts

  1. Alert: AC Power Out.
    1. Check to see if the AC Power light is green?
      1. Yes. Go to Step 3.
      2. No.
        1. Make sure the AC power cord is connected into the AC Power outlet on the Basement Defender device.
        2. Make sure the wall outlet, where AC Power is plugged into, has power.
          1. If there is no power in the wall outlet, check the breaker.
  2. PUMP ALERT - Pump light is Red.
    1. Identify which Pump Fault(s) on the web portal or app.
      1. Alert: AC Pump Did Not Run.
        1. Make sure the AC power cord is connected and green light is on.
        2. Make sure the pump is connected to the AC Pump outlet on Basement Defender. Manually lift float for 3 seconds.
        3. If the pump is not plugged in, should it be?
      2. Make sure the external float is connected (pushed all the way in) into the AC Float outlet.
        1. If the pump has an integrated float, make sure it is tied all the way up.
      3. Manually lift the AC Pump float for 3 seconds.
        1. The AC pump should run for 3 seconds.
        2. Press the Test button till you hear a beep. After the test, If the Pump Light is still red, or the pump does not run, contact your dealer for service.
      4. Pump Alerts
        1. AC Pump Motor Did Not Run
          1. Make Sure AC Power is connected and green light is on.
            1. Connect pump in the AC Pump outlet. Manually lift float.
          2. Press the Test button till you hear a beep. After the test, If the Pump Light is still red, or the pump does not run, call your dealer for service.
        2. AC Pump Low Capacity
          1. Check the discharge to see if it’s clogged?
          2. It could be the result of air lock?
          3. Check to see if the float is stuck or defective, by lifting the black float on the pump tube.
          4. The pump should turn on and off when you lift the float?
          5. If not, contact your dealer for service.
          6. Read more here: https://www.basementdefender.com/learning-center/you-cant-trust-atoms-because-they-make-up-everything
        3. AC Pump Running at High Capacity
          1. Check if the water level is going down after pumps run.
          2. If the water level does not go down-
          3. Inspect to see if the float on the pump is stuck, by moving the float up and then back down?
          4. Check the discharge to see if it’s clogged.
        4. AC Pump Did Not Run - Backup Pump Activated
          1. Make sure the AC pump was physically installed lower than the other pump.
          2. Inspect to see if the float on the AC pump is stuck, by moving the float up and then back down?
          3. Is the pump turning off and on?
          4. If not, contact your dealer for service.
        5. Backup Pump Alerts
          1. Make sure the harness is connected to the BACKUP outlet on the Basement Defender.
          2. Make sure the backup pump is connected to the Backup connector on the harness. Manually Lift float for 3 seconds.
          3. Press the Test button till you hear a beep. After the test, If the Pump Light is still red, or the pump does not run, call your dealer for service.
        6. Backup Pump Did Not Run
          1. Make sure the harness is connected to the BACKUP outlet on the Basement Defender.
          2. Make sure the backup pump is connected to the Backup connector on the harness. Manually lift float.
          3. If the pump is not plugged in, it should be.
          4. Press the Test button till you hear a beep. After the test, If the Pump Light is still red, or the pump does not run, call your dealer for service.
        7. Backup Pump Low Capacity
          1. Check the discharge to see if it’s clogged?
          2. It could be the result of air lock?
          3. Check to see if the float is stuck or defective, by lifting the little white ring in the cover on the pump tube?
          4. The pump should turn on and off when you lift the ring?
          5. Press the Test button till you hear a beep. After the test, If the Pump Light is still red, or you still get an alert, call your dealer for service.
          6. Read more here: https://www.basementdefender.com/learning-center/you-cant-trust-atoms-because-they-make-up-everything