Basement Defender Support Knowledgebase

Account Information Account Information

General information regarding account related issues including:

Support Documents Support Documents

The following support documents are available for all homeowners that have registered to download.

Red Light Alerts Red Light Alerts

Information about different alerts you may come across during operation of the system including:

Phone Issues Phone Issues

Information about different types of issues you may come across on your phone, both iPhone and Android devices, such as:

  • App won't open
  • Forgot my password
  • App crashes
  • Won't connect to my account
  • Says Invalid User or Password
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