New Technical Support Knowledge Database!

We are constantly working to improve Basement DefenderTM and customer service is our number one priority. To better serve our customers we built a knowledge ticket system database to help customers quickly get the answers they asked. As more questions are answered, the greater the knowledge database grows. It documents issues, dates, unit versions,...
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  12 Hits
12 Hits

WiFi Paswordz and Typoglycemia

 Typoglycemia (a portmanteau of "typo" and "hypoglycemia") is a neologism for a purported recent discovery about the cognitive processes involved in reading text. The principle is that readers can comprehend text despite spelling errors and misplaced letters in the words (Wiki) 90% of WiFi Pairing issues are due to typo mistakes that your brai...
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  89 Hits
89 Hits

WiFi vs Bluetooth vs Cellular- Why we chose WiFi

People ask us from time to time, why we went with WiFi? It was really a process of what we felt was the most reliable. Bluetooth- has a limited range and often loses connection. Cellular - you can lose a signal in thunderstorms which often cause interference or dropped service. There are a lot of carriers, some have better coverage and reliabi...
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  120 Hits
120 Hits

The Basement Defender App: What You Need to Know

It surprises me how many Basement Defender customers do not have the free Basement Defender app. What most people don't realize is to get the most from your Basement Defender you should download the free Basement Defender app from the Google Play & Apple App store. You can download it to your phone or other smart device. Without the app you can...
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  52 Hits
52 Hits

Basement Defender and ROI of Waterproofing Your Basement

 What is the return on investment (ROI) of waterproofing your basement ? You can expect a 30% return on investment from waterproofing your basement, which is considered a good return on investment for your home. https://www.angieslist.com/articles/whats-return-investment-basement-waterproofing.htm Selling your home without acknowledging a wate...
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  43 Hits
43 Hits

Basement Defender A+ Rated by the Better Business Bureau

Basement Defender™ is now an accredited A+ rated business by the Better Business Bureau®. Better Business Bureau accreditation is the "sign of a better business,"an accolade that is not accorded to many that apply. Basement Defender has met all Better Business Bureau standards and is now an Accredited Business. "The Better Business Bureau is the le...
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  71 Hits
71 Hits

The Smart Home and What You Really Need: Do You Really Need a Smart Sump Pump System?

Do we really need a smart refrigerator to tell you how many eggs you have left? It's pretty impressive to your show friends. According to recent studies 90% of homes have some form of IoT technology https://iottechnews.com/news/2018/may/15/research-us-consumers-smart-home-device/ This shows the IoT is well-and-truly reached mass adoption in the con...
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  81 Hits
81 Hits

How The Basement Defender Was Created

The story of how Basement DefenderTM smart sump pump system came to life- Roy Spencer, owner and founder of Perma-Seal Basement Systems had a problem. For over 35 years Roy and his company have helped keep their clients' basements and crawl spaces dry no matter what the weather. Recognizing that pump equipment failure was easily the most frequent c...
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  167 Hits
167 Hits

Why Do You Need a Smart Sump Pump System?

 Much like the computer in your car, the Basement DefenderTM monitors your sump pump system. Your car will alert you if you need an oil change, your tire pressure is low, or check engine light, which means you need to get to the dealer ASAP. You can choose to ignore the warnings, call for emergency service, or you can set a service appointment...
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  56 Hits
56 Hits

Really, Really Smart Sump Pump Testing!

Do you believe in destiny? Do you believe in testing your sump pump every day? This is my story, how I ended up here typing my truth, my love of dogs, and how to test your sump pump every day via dog or WiFi! 20+ years ago we bought a house on the bottom of a hill. When we looked at the house the realtor showed us how to check the sump pump. He gra...
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  57 Hits
57 Hits

Game Changer

We had the heaviest rainfall EVER in Chicago precipitation to 8.3 inches according to the National Weather Service. That passes the previous May rainfall record of 8.25 inches, set in 2019, the weather service said. The month is not over with more rainfall expected! Once again Basement DefenderTM is proving to be a valuable asset for both the homeo...
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  139 Hits
139 Hits